Singapore has established a property management system suitable for its own national conditions due to its housing policy, political system and other reasons. Due to the system, national conditions and other reasons, China cannot copy it, but it can learn from some of its concepts and practices.
(1) Strengthen the comprehensive management of residential quarters
In the management of HDB housing in Singapore, the town council not only assumes the function of property management, but also becomes a link between residents and multiple departments of the government, and is an integrated management department in the community. For domestic property management, we can learn from the following three aspects.
One is from the relationship between public service and market operation. If we put too much emphasis on the government's public services, it will cause the owners to rely too much on the government and hope that the government will take care of everything. For market-oriented operation, we will form the idea of handing over everything to the market, ignoring the due role and responsibilities of the government's public services in residential quarters. . In fact, the contradictions and problems exposed in the management of old residential quarters, from a deep level, require further market-oriented operation of property management, but at present, the corresponding pricing and management methods cannot be fully market-oriented, which requires the government On the other hand, the low- and middle-income groups in the society are concentrated in the old housing, which requires the government to pay special attention. It is absolutely necessary for the government to undertake public service functions and safeguard measures in this regard. We can learn from Singapore. The property fee charging standard is determined by a market-based mechanism, but the government will provide certain subsidies to residents. The lower the living standard, the greater the subsidy.
The second is from the comprehensive management and property management of residential quarters. Previously, we simply classified the management of residential communities as a property management problem, and the housing management department guided the property management companies to manage them alone, resulting in many problems that could not be managed and solved, and the contradictions between the owners were prominent. The comprehensive management of the community promoted by the government has fully integrated property management into the comprehensive management of the community, and determined the streets and towns as the main departments of the comprehensive management of the community. This will have a positive and far-reaching impact on property management and even community management.
The third is from the owner's self-management and orderly management. After the commercialization of housing, the owners pay more and more attention to the preservation and appreciation of property value, and the voice of actively requesting to participate in the self-management of the community is getting stronger and stronger. certain conditions. However, at the current stage, the self-restraint and supervision mechanism and system of the community owners are not yet perfect, and the contradictions arising from the self-management of the owners have not yet formed an effective resolution mechanism. The lack of coordination in the handling of the relationship between the homeowners committee, the neighborhood committee and the property management company has become a difficulty in Chinese community management. In this regard, we can learn from the experience of Singapore and join an organization similar to a town council with certain government functions on the basis of self-management of the owners, so as to further enhance the owners' understanding and support of community affairs, and guide the owners to rationally protect their own rights and interests. and active and correct participation in community affairs, in which the town can act as a town council.
(2) Continuously optimize the owner's self-management model
Although Singapore's town council has the characteristics of a political party, its members are mainly local residents, which is essentially a form of self-management by owners. Domestic property management has always regarded owner self-management as an important link in the comprehensive management of residential communities. However, through years of practice, we have found that there are still certain deficiencies in the domestic owners' meeting and homeowners committee system. For this, we can learn from Singapore's experience. , correct the one-sided understanding of "self-management by the owners is completely self-governance by the owners", change the passive working method that only checks on procedures, give full play to the natural advantages of the streets and towns in doing community work, and comprehensively utilize the resources of the party organizations in the streets and towns , The administrative resources of community management, with the active cooperation of the housing management office, effectively incorporate the work of the homeowners committee into the scope of community management. From the past housing administrative departments to manage the industry committees, it has changed to be jointly managed by the community party organizations and relevant administrative departments. Focus on the following three aspects.
The first is to clarify specific responsibilities. It is necessary to clarify the guidance and supervision responsibilities of the street community to the industry committee. Deepen the party building and joint construction work of community property management, and strengthen the political and organizational leadership of the residential party organization over the property committee; under the guidance of the street and town and housing management offices, the neighborhood committee will take the lead in the establishment of the owners' meeting, the property committee, and the establishment of the property committee. For the specific guidance work for general elections and daily operations, it is recommended to guide the owners to elect owners who know the law and abide by the law, are enthusiastic about the public welfare, have a strong sense of responsibility, are fair and honest, have social credibility and have certain organizational skills. members.
The second is to standardize operating procedures. Improve the decision-making rules of the owners' meeting, the owner's committee, and the owner's group, establish a training system for members of the owner's committee, and establish and improve the corresponding working mechanism; give full play to the role of the owner's group and effectively perform relevant responsibilities.
The third is to resolve all kinds of conflicts. Guide the owners to consciously abide by the owners' convention, constantly regulate the self-management behavior of the owners, and gradually improve the self-management and self-discipline mechanism of the owners; take the lead by the street and town, give full play to the role of the people's mediation committee, and negotiate to resolve relevant conflicts and disputes; if the negotiation fails, actively guide the parties to go through arbitration , litigation and other legal means.
(3) Continuously improve the assessment and evaluation system for community management
Improving the assessment system for various subjects in community management is one of the key factors for the success of community management in Singapore. If the town council fails the assessment, it will even directly affect the election result of the constituency. Comparing with China's community management, it is suggested to improve from three aspects.
The first is to incorporate the management of the residential community's industry committee into the assessment of the grass-roots party building work. Neighborhood committees and homeowners' committees are the carriers of the self-governance of residents in residential areas. To achieve effective management, it is necessary to strengthen the leadership and core role of the party organization, and the homeowners' committee must be concerned with the selection of good candidates, procedures, and discussions. The selection of the leader of the homeowner's committee is the key. Neighborhood committee cadres, party members and owners should be actively encouraged to actively compete, participate in the work of the homeowner's committee, publicize and educate the masses, so that the homeowners' meeting can truly become the spokesperson for the majority of homeowners. When assessing the construction of grass-roots community party organizations in each district committee, it is recommended to focus on whether the industry committee and other organizations in the residential area coexist harmoniously, and whether the residential area is stable and harmonious.
The second is to incorporate the property management of residential quarters into the assessment of community management. To achieve people-oriented, to maximize the realization, maintenance, and development of the most concerned, most direct, and most realistic interests of the masses, the direct manifestation in communities and residential quarters is whether the people's affairs have been solved, and various types of residential areas. Whether the party organizations, neighborhood committees, industry committees and property management companies in the organization have played an effective role in coordinating the operation or not is the standard for testing the quality of community work. When each district conducts assessments on streets and towns, it is recommended to focus on the above-mentioned assessments.
The third is to incorporate relevant administrative management into the assessment of community comprehensive management. The community is the ultimate foothold for strengthening urban management and social management, and it is also the level where all kinds of contradictions and conflicts of interest are concentrated. The comprehensive management of residential quarters involves all aspects. The relevant functional departments of the government, especially the dispatched agencies, must serve and obey the comprehensive leadership and coordination of community management, and rely closely on the streets and towns to carry out related work and form a joint effort to solve problems. In the assessment of the relevant departments and their dispatched agencies, it is suggested that the districts should pay attention to the effectiveness of the comprehensive management of the community, and the harmony of the residential area is the final criterion for the assessment of the relevant departments.